c9996 Responsible Gaming
In Your Control
Gaming is a form of entertainment — c9996 wants you to always stay safe and happy. Our tools and support are always ready to protect you.
Gaming Is for Fun
c9996 believes that online gaming should be a healthy form of entertainment — a way to unwind, not a tool for making money. To help every player game consciously and take regular breaks, we have built a range of safety tools and support systems.
Gaming can be an enjoyable experience, but if it becomes a habit and starts to have a negative impact on your personal, family, or financial life, that is a sign of a problem. c9996 helps you recognise and address that problem early.
Keep in mind: Do not start playing with the assumption that gaming will always earn you money. Winning and losing are both part of the game. Never bet more than your budget allows, and be cautious of the urge to keep playing in an attempt to recover money you have lost.
What Does Responsible Gaming Mean?
Responsible gaming means playing in a way that keeps you in control of the game, rather than the game controlling you. It means:
- You set a specific budget and stick to that limit.
- You decide in advance how long you will play and take a break when that time is up.
- You do not place bigger bets to try to recover money you have lost.
- You do not prioritise gaming over time with family or friends.
- You do not see gaming as the only way to relieve stress.
Our Safety Tools
Deposit Limit
Set a fixed amount you can deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately — increasing it requires a 72-hour waiting period. Not a single taka above your budget will be deposited.
Time Limits and Breaks
Turn on a session timer — you will receive an automatic alert after a set period. You can also take a 24-hour "cooldown" break during which login is disabled, giving you a chance to clear your head.
Self-Exclusion
If you feel you need a break, you can close your account for a set period — from 1 week up to permanently. No promotional messages will be sent during this time. Apply through the support team.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. Once that amount is reached, c9996 will automatically notify you and further betting will be stopped.
24/7 Support
Contact us at any time via live chat or email at [email protected]. Our Bengali-speaking support team is always ready to listen to any concern you have and help you.
Age Verification (21+)
c9996 is for players aged 21 and above only. Age verification is mandatory at registration. We are committed to keeping minors protected from gaming.
Assess Yourself
Ask yourself the questions below. If you answer "yes" to one or more, you may need some help. c9996's support team is always here for you.
- Are you betting beyond your budget and feeling regret afterwards?
- Do you keep coming back to "make up" for money you have lost?
- Is gaming cutting into time you spend with family or at work?
- Do you keep failing when you try to stop gaming?
- Does gaming feel like the only way to relieve stress or anxiety?
- Are you hiding how much you game from family or friends?
If you notice any of the signs above, contact c9996 support right now — [email protected] — or open live chat. We help without judgement.
How to Set Your Limits
Log in to your account
Log in to c9996 and go to the "Responsible Gaming" settings section. You will find all safety tools in one place.
Choose the limits you want
Deposit limit, loss limit, or time limit — set whichever you need, or several at once.
Confirm
Lowering a limit or activating self-exclusion takes effect immediately. Increasing a limit requires a waiting period to prevent rushed decisions.
Get help from support
If you have any questions about settings, contact us via live chat or email. Our team is always ready to help in Bengali.
Protecting Minors
c9996 strictly does not allow anyone under 21 to play. If there are children or teenagers in your household, make sure they cannot access your account.
- Use a password lock on your device.
- Do not share your account login details with anyone.
- If you share a device, keep parental controls enabled on the browser.
- If you have any concern, contact support immediately — we will take prompt action.
c9996 believes that protecting children is not the platform's responsibility alone — it also requires a combined effort from the family.
Frequently Asked Questions
We Are Here When You Need Us
c9996's support team is available around the clock in Bengali. Do not wait to seek help.
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