c9996's Privacy Policy — Your Data Is Our Responsibility

c9996 is a trusted online casino and betting platform serving users in Bangladesh. Protecting your privacy is our top priority. This Privacy Policy ("Policy") describes what information c9996 collects, how that information is used, who it may be shared with, and what you need to know about your rights.

This Policy applies to c9996's website, mobile interface, and all related services. By using our platform or creating an account, you consent to the terms of this Policy. If you have any questions, contact us at [email protected].

c9996 collects only the information necessary to provide its services. We collect information in two main categories:

2.1 — Information You Provide

This includes information you supply to us directly:

• Full name and username
• Email address
• Date of birth (for age verification — only users aged 21 or older may create an account)
• Mobile number
• Payment information (bKash, Nagad, Rocket, or Upay account number)
• Transaction history
• Support chat and email correspondence

2.2 — Automatically Collected Information

When you use the c9996 platform, certain technical information is logged automatically:

• IP address and connection location (approximate)
• Browser type and version
• Device type and operating system
• Page visit time and duration
• Click and browsing patterns
• Cookie and session data

c9996 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the platform function more effectively.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

c9996 uses collected information for the following legitimate purposes:

• Account management: To create, verify, and secure your account.
• Service delivery: To manage gaming, betting, and financial transactions.
• Age verification: To ensure that only users aged 21 or older are using an account.
• Fraud prevention: To detect suspicious activity and ensure responsible gaming.
• Customer support: To resolve your issues via live chat and email.
• Service improvement: To analyse user experience and further develop the platform.
• Legal compliance: To comply with applicable laws and regulations.
• Security assurance: To maintain SSL encryption and other technical security measures.

We never sell your information to third parties. Your data is safe with c9996.

c9996 shares information with third parties only in limited and specific circumstances:

5.1 — Payment Processors

Necessary information is exchanged with payment platforms such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely for transaction verification.

5.2 — Technology & Service Providers

Trusted technology partners (game software providers, server services, etc.) required to operate the platform may have access to the minimum necessary information. These partners operate under agreements consistent with our privacy policy.

5.3 — Legal Requirements

Information may be disclosed to authorities in the case of a court order, government directive, or legal obligation. In such situations, we always follow due legal process.

5.4 — Responsible Gaming Organisations

Limited information may be shared with responsible gaming support organisations at your request or in situations of serious concern.

c9996 takes industry-standard technical and organisational measures to ensure the security of your information:

• SSL encryption: All data transmission on the platform is secured with 256-bit SSL encryption.
• Password hashing: Your password is never stored in plain text — strong hashing algorithms are used.
• Two-factor authentication: Two-step login verification is available for additional security.
• Restricted access: Only authorised staff may access user data, and their access is logged.
• Regular security audits: Regular security audits are conducted to identify system vulnerabilities.
• Firewall & DDoS protection: Advanced technology is used to protect the platform from external attacks.

While we strive to ensure the highest level of security, no one can guarantee 100% security for data transmitted over the internet. However, c9996 always maintains its best efforts to protect your information.

c9996 retains your information only for as long as necessary. The retention period is determined based on the following:

7.1 — Active Accounts

All your information is retained for as long as your account remains active. This is necessary to keep the service running smoothly and to maintain your transaction history.

7.2 — After Account Closure

Even after an account is closed, financial transaction records and identity verification information may be retained for a specific period to meet legal requirements.

7.3 — Automatically Collected Data

Log files, cookies, and session data are generally retained for a short period and deleted after security analysis.

Contact us at [email protected] to learn about specific data retention periods.

Every user registered with c9996 has the following rights regarding their personal information:

To exercise these rights, contact us at [email protected]. We provide 24/7 support and will process your request as quickly as possible.

c9996's services are intended for users aged 21 and older only. We do not knowingly collect any information from minors.

Age is verified at the time of account creation. If we become aware that someone under the age of 21 has created an account, that account and all associated information will be deleted immediately.

If you believe a minor may be accessing your account or device, notify us immediately at [email protected].

c9996 reserves the right to modify this Privacy Policy from time to time. The policy may be updated due to changes in services, technology, or legal requirements.

For significant changes, we will publish a notice on the website and notify registered users by email. The date of the most recent update will be noted at the top of the policy.

Continued use of the platform after an update constitutes your consent to the revised policy. We recommend reviewing this page regularly.